Returns & Refunds

Last updated August 29, 2026

At Wildridge LLC ("Wildridge") we stand behind the quality of our products and want you and your dog to be happy with your purchase.

30-day satisfaction guarantee

If you are not satisfied with a Wildridge product purchased directly from wildridge.pet, please contact us within 30 days of receiving your order. Eligible purchases may receive a replacement or a refund.

Our satisfaction guarantee applies even if the product has been opened or partially used, provided the request is made in good faith.

How to request a refund or replacement

Reply to your order confirmation email, or write to orders@wildridge.pet. Please include:

• Your name
• Your order number
• The product involved
• A brief description of the issue

We may request a photograph of the product, packaging, lot information, or other reasonable information to help us process your request and maintain product quality.

We respond to requests within two business days.

Do I need to send the product back?

Usually not. Please do not ship opened food products back to us unless we specifically ask you to. Depending on the circumstances we may issue a refund or replacement without requiring the product to be returned.

If we do ask for a product back, we email you a prepaid shipping label and we pay the return postage.

Refunds

Once a refund is approved it is issued to the original payment method used for the purchase. After we issue the refund, your bank or payment provider may require additional time to post the credit to your account.

Original shipping charges are generally non-refundable unless the refund results from an error by Wildridge, a damaged product, or another circumstance where we determine a shipping refund is appropriate.

Damaged or incorrect products

If your order arrives damaged or defective, or contains an incorrect product, please contact us as soon as possible. We may request photographs of the product and the shipping package. When appropriate, we will provide a replacement or refund at no additional cost to you.

Subscription orders

Products purchased through a Wildridge subscription are covered by this same guarantee. Requesting a refund for a subscription order does not automatically cancel your subscription. If you no longer wish to receive future orders, cancel your subscription separately before your next order is processed.

Purchases from other retailers

This policy applies to products purchased directly from wildridge.pet. If you purchased a Wildridge product from a pet store, retailer, distributor, marketplace, or another website, please contact the place of purchase regarding its return and refund procedures.

Misuse of our guarantee

Our satisfaction guarantee is designed to make buying Wildridge products worry free. We reserve the right to limit or deny refunds or replacements in cases involving suspected fraud, repeated or excessive claims, misuse of the policy, or other circumstances that reasonably indicate abuse of the guarantee.

Nothing in this policy limits any rights you may have under applicable law.