Shipping Policy

Last updated August 29, 2026

Thank you for shopping with Wildridge LLC ("Wildridge"). We work to process and ship your order as quickly and reliably as possible.

Order processing

Orders placed through wildridge.pet are typically processed and shipped within 1 to 3 business days. Business days are Monday through Friday, excluding major holidays.

Processing times may occasionally be longer during holidays, promotional periods, unusually high order volumes, severe weather, or other circumstances outside our reasonable control.

Flat-rate shipping

Wildridge charges a flat shipping fee of $4.99 per order. This rate applies to eligible orders shipped anywhere in the United States, including Alaska and Hawaii. The applicable shipping charge is shown at checkout before you complete your purchase.

More than one package

Larger orders travel in more than one package. When that happens you may receive more than one tracking email, and your packages may arrive on different days. The flat $4.99 shipping charge still applies once per order, however many packages it takes.

Delivery times

Delivery times shown on wildridge.pet or provided with your order are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, transportation disruptions, or other circumstances outside our reasonable control.

Tracking

When tracking information is available, it may be provided by email or through your order information after your package has shipped. Please allow time for the shipping carrier to update its tracking system after your shipping confirmation is received.

Orders not received

If your order has not been delivered within 15 days after it was shipped, please contact us at info@wildridge.pet. We will review the shipment and, when appropriate, provide your choice of:

• A replacement order, or
• A refund to your original payment method.

This protection may not apply when a delivery problem results from an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or other circumstances caused by the recipient.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping address, please contact us as soon as possible at info@wildridge.pet.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has been processed or shipped. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Order cancellations

Orders may be cancelled on the same calendar day they are placed, provided the order has not already shipped or entered a stage where cancellation is no longer reasonably possible. Please contact info@wildridge.pet as soon as possible if you need to cancel an order.

Damaged or incorrect orders

If your order arrives damaged or you receive an incorrect product, please contact us at info@wildridge.pet. Please include your order number and a description of the issue. We may request photographs of the damaged package or product so we can resolve the issue. We will work with you to provide an appropriate replacement or refund.